We’re here to support you during COVID-19
As an essential service, BCYF continues to operate throughout the COVID-19 pandemic to support children, young people and families in our community.
COVID-19 is having a significant impact across our community and we know our clients need our support more than ever.
We continue to provide vital services during this time of uncertainty, and the health, safety and wellbeing of our clients, staff and community remains our top priority. We have adjusted the way we deliver our services and put strategies in place to minimise risk in order to help stop the spread of COVID-19. BCYF will continue to closely monitor the latest public health advice from both the Commonwealth and Victorian Governments about COVID-19.
Across our wide range of services, these changes include:
Delivering services differently
Our staff are delivering many of our consultations remotely, to supplement our usual face-to-face consultations. Where face-to-face services are provided, we’re adhering to social distancing measures and strict personal hygiene protocols.
Our staff are also using phone, video, and internet technology to connect with clients to enhance the ways we can connect.
BCYF staff providing indoor, face-to-face consultations will be wearing a mask at all times, and clients are required to wear a mask too, unless they have a lawful excuse or exception for not wearing a face covering.
In accordance with government advice, our Kindergartens and Early Learning Centre staff won’t wear masks when directly teaching or caring for children, and children are not required to wear masks.
Cleaning and hygiene protocols
Across our sites that remain open we have implemented cleaning and hygiene protocols in accordance with the Department of Health.
Although the way we deliver our services will look different, our commitment to delivering the highest quality service and support remains the same.
How to contact us during this time
While some of our offices are currently closed to the public, we’re still here to help and you can contact us by phone from 9am – 5pm from Monday to Friday on 5226 8900 if you have any questions. You can also email us at email@example.com. Please also see below the full overview of how to access our support services during COVID-19.
How to access our services during COVID-19
Our priority is to ensure our clients, staff and the communities in which we operate are safe. That’s why in line with the Government’s most recent advice, we have made some changes to how we deliver our range of services.
How can I help?
To help slow the spread of COVID-19 and stay safe, regularly wash your hands, keep at least 1.5 metres from other people, and stay home if you feel unwell. If you have any symptoms of fever, cough, sore throat, breathing difficulties or wheezing or any other signs of respiratory infection, however mild, seek advice and get tested.
Where can I get further information about COVID-19?
The Australian Government National Coronavirus Helpline is available 24 hours a day, seven days a week on 1800 020 080.
The Victorian Government Coronavirus hotline is available 24 hours a day, seven days a week on 1800 675 398.
Australia Government ‘COVIDSafe’ App
10 ways to reduce your risk of Coronavirus poster – DHHS (PDF)
Wash your hands regularly poster (PDF)
Novel coronavirus confirmed case – What you need to know V1.3 (Word)
Novel coronavirus suspected case – What you need to know V1.3 (Word)
Novel coronavirus close contact – What you need to know V1.3 (Word)
Coronavirus (COVID-19) Information on Social Distancing
Coronavirus (COVID-19) Isolation Guidance